Shipping

Our goal is to deliver your order as quickly as possible. Jarick Collections Ltd. ships within the United States via UPS Ground (delivery within 4-6 business Days) or UPS Second Day Air (delivery on the second business day). Please note that shipping times do not include processing, please see below for information on processing times.

We are not able to ship to PO Boxes or APO/FPO addresses at this time.

Orders placed between Monday and Friday are processed within 48 hours of receipt. All orders received after 3pm on Friday will be shipped the following Monday.

Shipping and processing time does not include weekends or holidays. For additional delivery time information, please email sales@heike-ny.com.

Jarick Collections does not offer weekend delivery.

Prices displayed on the website do not include tax. When shipping within the United States, sales tax will only be charged to orders shipping to New York.

All shipments are insured for the value of the merchandise and require a signature, at which point responsibility for the purchased goods is passed on to you.

International Orders

Jarick Collections Ltd. ships worldwide via UPS Standard (delivery to Canada within 4-6 business days) and UPS Worldwide Express (delivery within 4-6 business days). Please note that shipping times do not include processing, please see below for information on processing times.

We aim to provide shipping services to most locations worldwide, but please note that our shipping provider may have specific shipping restrictions in place on certain destinations. We will notify you as soon as possible if shipment cannot be completed to your location.

We are not able to ship to PO Boxes or APO/FPO addresses at this time.

Orders placed between Monday and Friday are processed within 48 hours of receipt. All orders received after 3pm on Friday will be shipped the following Monday.

Shipping and processing time does not include weekends or holidays. For additional delivery time information, please email sales@heike-ny.com.

Jarick Collections Ltd. does not offer weekend delivery.

All shipments are insured for the value of the merchandise and require a signature, at which point responsibility for the purchased goods is passed on to you.

Jarick Collections is not responsible for additional taxes and duties. Should you refuse a shipment from Jarick Collections , you will be responsible for the original shipping charges, any duties, taxes or other charges that are incurred on the package (both from the original shipment and return), and the cost of returning the package to us. This amount will be subtracted from your refund.

Tracking Your Order

Once your order has been processed, you will receive a confirmation email that includes the tracking number for your package.

Product Availability

All products are subject to availability; and we reserve the right to limit the quantity of products we supply, supply only part of an order or divide orders. We also reserve the right to alter the terms or duration of any special offers or sale promotion. Products which are available on backorder need additional 10 days for production.

We will promptly inform you if we are unable to fulfill your order.

Online Return and Exchange Policy

The policy outlined below are for Jarick Collections Ltd. Online purchases only. Online customers can exchange (size, color, style) or for online store credit within 7 days from the date of delivery. All returns are for store credit or exchange only, no refunds. All Discounted Items as well as Accessories are FINAL SALE. All orders purchased with an existing website credit are FINAL SALE. To request a return email us at sales@heike-ny.com or call (212) 764-0878 as soon as possible to receive your return approval number. All returns must be received within seven days of return request. We will process your exchange once your original order arrives back to us. All merchandise returned must be unworn, unwashed, with the price tags intact. We have the right to deny credits if the merchandise does not meet this standard. Please follow these steps to ensure your return is processed:

  1.  Before sending out your exchange package, you must obtain a Return Approval Number (RA#)
  2. Please email with the subject line “Return Request” or call us to receive your RA#
  3. A tracking number must be obtained by the customer when posting in order for a return to be processed.
  4. Returns are to be sent prepaid. Jarick Collections Ltd. will not accept CODs.
  5. The customer will be responsible for all shipping charges for exchanges and returns
  6. Please insure the return for the full amount of the merchandise. Jarick Collections Ltd. is not responsible for missing packages.
  7. Print your confirmation email and attach to original packing slip. Include these documents in your package.
  8. Pack and securely seal the merchandise. Write your RA# visibly on the outside of the package.
  9. Address the package to: Jarick Collections Ltd., Suite 811, 307 West 38th Street, New York, NY 100181.

You must use a traceable method of shipment; UPS or Fed Ex. N.B UPS shipments from California to New York can take up to 5 more days.

Please be aware of this when selecting your shipment option at UPS. Returns or Exchanges will not be accepted if merchandise is damaged in transit when being returned so ensure your order is carefully packed and shipped. Therefore we suggest insurance.

Privacy Policy

We respect your right to privacy. www.heike-ny.com will not rent, share or sell your personal information with anyone. We may use your contact information to contact you about new products, features or special promotions. If you wish not to receive such communications, you may choose un-subscribe in our newsletter emails.

User conditions of use

All trademarks, service marks, trade names and photography are the property of www.heikejarick.com. No use of these may be made without the prior written consent of www.heikejarick.com except to identify the products or services of www.heike-ny.com

We advise customers to send returns via a method that offers shipment tracking, and to purchase shipping insurance for the full value of all merchandise sent for return. We will not assume responsibility for reimbursement or compensation in the event that return packages are lost, stolen or mishandled.

Unidentified returns may be returned to the sender.

Your account will be credited, less any applicable shipping costs within 5 Business Days of receipt.

Clients are responsible for return shipping costs. In the case that there is a mistake in the fulfillment of the order, Jarick Collections Ltd. will cover the costs of the exchange on full-priced and discounted merchandise.

We guarantee our merchandise to be free of manufacturing defects and will accept any items for refund or exchange. Should this occur, Jarick Collections Ltd. will cover the costs of the return or exchange on full-priced merchandise.

Jarick Collections Ltd. will not refund international duties and taxes. Please contact your local customs office for any questions.

Jarick Collections Ltd. is not responsible for delays in shipping or delivery due to force of nature or any other uncontrollable event.

All Sale Items and Special Orders are Final Sale.

Order Changes and Cancellations

Jarick Collections Ltd.  is not able to cancel orders once they have been placed. Refused packages are subject to a restocking fee.

Price Adjustment Policy

Jarick Collecitons Ltd. will do a price adjustment on items purchased within a week before a markdown. Adjustments must be requested within the first 7 days of the sale. Please note that the exact Style, Color and Size of the item must still be available in stock at the time of the Adjustment Request.

Payment

Jarick Collections Ltd. accepts all major credit cards such as Visa, Mastercard, American Express and Discover as well as Paypal.

Your Account

At the time of check out, you will be prompted to create an account, which will enable you to keep track of your orders, favorite items and save shipping addresses for your convenience.

Jarick Collections Ltd. provides you with the option to safely store your credit card details for ease of shopping. Your full card details will never be displayed, except for the last four digits so that you may properly identify the card being used.

Personal Information

We respect your right to privacy. www.heike-ny.com will not rent, share or sell your personal information with anyone. We may use your contact information to contact you about new products, features or special promotions. If you wish not to receive such communications, you may choose un-subscribe in our newsletter emails.

Jarick Collections Ltd. will not share your information with any third parties.

Saved card details will never be shared and will only be used to process your order using our payment systems.

Please see our Privacy Policy for more information.

Secure Ordering

The security of the information regarding your order is very important to us. We use 128-bit Secure Socket Layer protocol to protect the security of your online order information. SSL technology encrypts your order information to protect it from being decoded by anyone other than Jarick Collections Ltd.. Only browsers that use the 128-bit Secure Socket Layer protocol are able to order through the HEIKE NY website.

Products, Contents and Specifications

All features, content, specifications, products and prices of products and services described or depicted on this website are subject to change at any time without notice. Certain weights, measures and similar descriptions are approximate and are provided for convenience purposes only. We make all reasonable efforts to accurately display the attributes of our products, including the applicable colors; however, the actual color you see will depend on your computer system and we cannot guarantee that your computer will accurately display such colors. The inclusion of any products or services in this website at a particular time does not imply or warrant that these products or services will be available at any time. It is your responsibility to ascertain and obey all applicable local, state, federal and international laws (including minimum age requirements) in regard to the possession, use and sale of any item purchased from this website. By placing an order, you represent that the products ordered will be used only in a lawful manner.

Proprietary Rights

Except as otherwise provided herein, use of the Site does not grant you a license to any Materials and Content or features you may access on the Site and you may not modify, rent, lease, loan, sell, distribute or create derivative works of such Materials and Content, features or materials, in whole or in part. Any commercial use of the Site is strictly prohibited, except as allowed herein or otherwise approved by us. You may not download or save a copy of any of the Materials and Content or screens for any purpose except as otherwise provided by Jarick Collections Ltd. If you make use of the Site, other than as provided herein, in doing so you may violate copyright and other laws of the United States and/or other countries, as well as applicable state laws, and you may be subject to liability for such unauthorized use. The information on the Site including, without limitation, all site design, text, graphics, interfaces, and the selection and arrangements is protected by law including, but not limited to, copyright law.

Disclaimers and Limitation of Liability

Jarick Collections Ltd. publishes information on its Site as a convenience to its visitors. While Jarick Collections Ltd. attempts to provide accurate and timely information, there may be inadvertent technical or factual inaccuracies and typographical errors. We reserve the right to make corrections and changes to the Site at any time without notice. The Jarick Collections Ltd. products described in the Site may not be available in your region. Jarick Collections Ltd. does not claim that the information in the Site is appropriate to your jurisdiction or that the products described in its Site will be available for purchase in all jurisdictions.

You assume all responsibility and risk with respect to your use of the Site, which is provided ‘AS IS.’

You agree to defend, indemnify and hold Jarick Collections Ltd., its directors, officers, employees, agents and affiliates harmless from any and all claims, liabilities, damages, costs and expenses, including reasonable attorneys’ fees, in any way arising from, related to or in connection with your use of the Site, your violation of the Terms or the posting or transmission of any materials on or through the Site by you, including, but not limited to, any third-party claim that any information or materials you provide infringes any third party proprietary right.

Disputes

Any dispute relating in any way to these Terms, your visit to the Site, or to any purchase, return or other transaction with Jarick Collections Ltd. shall be submitted to confidential arbitration in New York, New York. However, if you have in any manner violated or threatened to violate any Jarick Collections Ltd. Intellectual Property right, we may seek injunctive or other appropriate relief in any state or federal court in the state of New York. You consent to exclusive jurisdiction and venue in these courts. Any arbitration under this agreement and these Terms shall be conducted under the prevailing rules of the American Arbitration Association. The arbitrator’s award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, we agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated or representative action.

Acknowledgment of Terms & Conditions

HEIKEJARICK.COM and related services are made available to you pursuant to the stated Terms & Conditions and any other rules posted on our Sites. By visiting HEIKEJARICK.COM you are accepting and consenting to the practices described in the T&C.

We may modify the Terms & Conditions from time to time, and your continued use of this Site (or any of our other Sites) following such change shall signify your agreement to be bound by the modified Terms & Conditions. For those persons wishing to use our services, they must read and agree to be bound by our policies relating to those services. In particular, we draw your attention to our policies relating to the terms of purchase, including the Return Policy. Please read the  Terms & Conditions and check back often. If you do not agree to any change to the Terms & Conditions, then you must immediately stop using the Site.